21 February 2007

SERCOTEC - Chile's online extension advice system

A recent article by Francisco Proenza and colleagues examines the experience of a promising advice online service developed and supported by Chile’s Technical Cooperation Service - SERCOTEC.

The system allows registered users to send questions to a team of specialists mobilized by SERCOTEC and its partners.

According to the authors, this online system is appreciated and frequently used by its clientele, it has helped improved the effectiveness of SERCOTEC’s mainstream operations, and there has been an observable increase in the interaction among SERCOTEC staff, as advisors seek help from one another in responding online queries. It seems that the use of the Internet has also helped expand SERCOTEC’s overall reach.

The portal can be seen (in Spanish) at www.redsercotec.cl/


Labels: , , , ,


Post a Comment

<< Home